Monday, August 28, 2006

Fire Your Customers – A Second Opinion

On August 14th, I wrote that firing your customers can lead to increased revenues and improved margins which in turn can lead to improving your odds of obtaining bank financing.

A few days later, Forbes magazine published an article on firing your customers. Customers who should be considered for this treatment are late payers, bona fide deadbeats, those who are a bad fit for your services and those you may have outgrown. I particularly like the scorecard at the end of article which helps a company creates a basis for the “firing” decision.

Fired any customers lately?

Please feel free to contact me with questions or ideas for future articles!

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